
To set up a shared mailbox so that replies and other sent emails are saved in the Sent folder of the shared mailbox as well, take these steps: How to Configure a Shared Mailbox to Save Sent Emailsīy default, when a person sends mail using a shared mailbox, the sent message is stored in that person’s Sent Items folder. Therefore, if you want to use automapping, you have to manage access to the shared mailbox by assigning permissions to each user explicitly, rather than by using a security group. However, automapping is set on each user’s mailbox, not on the shared mailbox. If automapping is enabled (it is on by default), new shared mailboxes will show up in each user’s Outlook application automatically after they close and restart Outlook.

Log in as an administrator, using either a global account or an Exchange account.The process of creating a Microsoft 365 shared mailbox and adding new users is simple: How to Create a Microsoft 365 Shared Mailbox and Add Members A shared mailbox can be less secure because each user accesses it using their own credentials, and any of those credentials could be compromised.It’s not possible to encrypt emails that are sent from a shared mailbox.

What are the limitations of a shared mailbox?Īlthough convenient, shared mailboxes have some limitations: If your organization has a hybrid Exchange environment, Microsoft suggests using the Exchange admin center (EAC) to manage your shared mailboxes. Transitioning between former and new employees.Having contractors or vendors send invoices to one consistent place.


What is a shared mailbox in Microsoft 365?Ī shared mailbox allows multiple users with the appropriate permissions to access the same email account, whether to send emails, access shared folders, or use the same calendar and contacts list.
